The present Terms and Conditions govern the contractual relationship between FAMOUS-DESIGN, the SELLER and the BUYER, which both sides fully accept.
These general sales terms prevail over all other conditions contained in any other document, unless there is prior written consent. The BUYER acknowledges having read and understood at the time of purchase all present sales conditions, detailed hereunder and expressly accepts them without any reservation.
The automatic registration system is considered as proof of the nature, content and date of the order. FAMOUS-DESIGN confirms the acceptance of e-orders from the BUYER who has to release his/her email address.
A sale will be considered as concluded as soon as the BUYER receives a Confirmation Order. FAMOUS-DESIGN preserves the right to cancel any order from a BUYER with whom there is a dispute about payment of a previous order. All personal data released to FAMOUS-DESIGN the BUYER at the time of purchasing must be correct and exact. FAMOUS-DESIGN declines any responsibility caused by any error in the wording - by accident or on purpose - of the personal data which makes proper delivery of the merchandise to the BUYER impossible. These errors generate extra delivery costs for which the BUYER will be accountable.
Our products are tailored to your specifications and have varying delivery times. To get more information about the estimated delivery time for any product, please get in touch with us on [email protected]
4. Refund and return policy
The BUYER has 30 days from receipt of merchandise to form an opinion and in case of non-satisfaction, to return the goods. To be entitled to an exchange or refund, the BUYER must submit photographs of the unwanted merchandise prior to repacking the item in its ORIGINAL packaging, with all accessories, instruction manuals and documentation before the merchandise may be returned to the warehouse. For further information, please contact FAMOUS-DESIGN Customer Service Department at [email protected].
If you decide to return your order, you need to contact our custumer service. You can call or write a mail to [email protected]
Customer support will send you a RETURN FORM. To return your order you need to fill this form and follow the steps:
1 - Fill in the RETURN FORM and send it to [email protected]
2 - Print out your filled in return form and add the first page into the package you are returning to the given address of the warehouse.
3 - Do not forget to send your received ORDER NUMBER, and your return track and trace code to our customer support [email protected]
4 - When we have received your returned order, we'll check it
5 - We pay you back by bank transfer within 14 days
All returned merchandise - except damaged merchandise - must arrive in the ORIGINAL PACKAGING and in GOOD CONDITION at the warehouse. Once the goods have been received at the warehouse, FAMOUS-DESIGN Ltd will reimburse the amount paid by the BUYER, including the primary delivery cost but not the return-cost of the merchandise, which is the BUYER’s responsibility.
Refunds are due by FAMOUS-DESIGN within 14 days.
For all DAMAGED merchandise FAMOUS-DESIGN takes responsibility and grants the RETURN-COST as well as a NEW DELIVERY COST.
Prices are in EUROS, including tax. Shipping costs are stated on each product descriptions. The price quoted in the Confirmation Order is the final price for all EEC countries. The price includes the value of the products, the costs of handling, packaging and storage of products, and shipping costs.
The BUYER's shipping cost shown on the Confirmation Order represents only a small portion of the total shipping cost.
6. Payment methods
The price charged to the BUYER is the price indicated on the Confirmation Order from FAMOUS-DESIGN. The product price is payable on the day of order. Payment may be made by Bank-Transfer or through Credit Card payment. The BUYER'S Credit Card Number is therefore directed straight to the servers of the bank in a secure environment WITHOUT passing through the server of FAMOUS-DESIGN's web site, ensuring even more security. The BUYER'S Credit Card Number is ONLY known to FAMOUS-DESIGN banking partner CIC. The order validated by the BUYER shall not be considered effective until the bank remittance centers concerned have given their approval. In case of refusal of such centers, the order will automatically be canceled and the BUYER notified by e-mail. In addition, FAMOUS-DESIGN reserves the right to refuse any order from a BUYER with whom there is a dispute.
Once the order had been successfully completed the BUYER's Credit Card Account will be charged.
During the order checkout and payement process, all the data you enter on the web site are secured using SSL-encryption for protection. Therefore all your personnal information are protected.
This contract is subject to United Kingdom Law. FAMOUS-DESIGN cannot be held liable for damages of any kind, which could result from a malfunction or improper use of products. The same is true for any changes to products by the manufacturers. FAMOUS-DESIGN’s responsibility is limited to the amount of the order and does not extend to simple mistakes or omissions that exist despite all precautions taken in the presentation of products.
With that in mind, FAMOUS-DESIGN pledges to respond to any claim made by the BUYER quickly and in good faith.
Should problems arise during the fulfillment hereof, the BUYER is encouraged to seek an amicable solution with the help of a professional association, a consumers organization, or any other counsel of his/her choice. The effort to reach an amicable settlement does not interrupt the “short term” of the legal guarantee, nor the duration of the contractual guarantee.
All of our products are guaranteed for 3 years following the date of receipt.
If within 3 year an item presents an obvious malfunction or is in poor conditions beyond normal wear and tear - the BUYER may claim an exchange, a replacement or a refund. FAMOUS-DESIGN cannot be held liable for non-compliance with regulations and laws in force in the receiving country. FAMOUS-DESIGN’s responsibility is systematically limited to the value of the product in question.
- Contact Information
- Phone : +44 20 30 51 65 50
- Customer Service monday to friday from 9:00 to 18:00